Lifeline

Lifeline - also known as Telecare - is a service that protects vulnerable people, disabled, elderly, people recently discharged from hospital, people with long term medical conditions, victims of bogus callers, sufferers of social or domestic violence.

This service enables independent living, giving a feeling of safety, support and reassurance.

All users get the service free for the first three months.

How does the Lifeline unit work?

The system is connected to an existing telephone line and ideally an electrical power point should be situated on the same wall as the telephone socket, without the wires trailing across any doorways etc.

The emergency alarm pendant can be worn around the neck or wrist.

When an alarm has been activated the unit sends a call to monitoring centre used by Uttlesford District Council which is staffed 24hours 7days a week with trained operators who are capable of dealing with a variety of emergencies.

When the Careline is alerted the user’s details and their responders are displayed on the computer screen so the emergency can be dealt with as soon as possible.

The Lifeline system has two-way speech so you can talk to Careline and they can talk to you.

The Careline responds to calls by contacting listed friends relatives, neighbours or emergency services. If you do not have any responders, then a key safe can be installed discreetly to the outside of your property. This is a small steel box that can be opened using a code. This code is only given to the emergency services to gain entry to your property.

Additional telecare sensors

Smoke alarm, medication dispensers, falls detector; bed and/or chair sensors, flood and gas detectors can be added to the basic system where needed and recommended by social services or occupational therapist.

Lifeline and Telecare services can be discussed with the council's Lifeline officers.