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Exceptional Hardship Fund - How to apply

If you wish to discuss your situation and make an application for an Exceptional Hardship payment please contact the Revenues Collection Officer using one of the following methods:

  • Tel: 01799 510345
  • Email:
  • Post: Uttlesford District Council, Council Offices, London Road, Saffron Walden, CB11 4ER

You will have to complete an application form to apply for help from the fund and provide documents to support your application. The application form will need to be completed with a Revenues Officer or a support worker from the Citizens Advice Bureau, Family Mosaic or other relevant support body. If you are unable to attend an appointment at the Council Offices in Saffron Walden we are able to arrange home visits. Where applicable a visit to the affected property may have to be arranged.

What happens next?

Both the amount and duration of an award will be determined by the Council, and will be based on the evidence you supply and your individual circumstances.

The Council will notify the outcome of each application for Exceptional Hardship Fund payments in writing within 21 working days, on the provision that all satisfactory information requested has been received. In cases where further information or documentation is required the applicant will be notified of this in writing and a deadline to provide the information by will be given.


Appealing a decision

Applicants may request that their application is reconsidered if they are unhappy with the Council's decision. All requests for reconsideration must be made within one calendar month of the original decision notice being issued and will be reconsidered by the Revenues Manager. The outcome of the reconsideration will be made in writing detailing the decision made and the reasons for the decision. After this, if the applicant still feels the Council's decision is wrong they can appeal to the local Valuation Tribunal. This is an independent organisation that deals with Council Tax appeals.

To appeal the applicant must contact the Valuation Tribunal within:

  •     two months of the Council advising of its decision or
  •     four months from when the applicant first wrote to the Council, if they have heard nothing from them


Contact the Valuation Tribunal


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