Report a heating or hot water repair

Dodd Group Ltd is our contractor who maintain your heating and hot water systems. They will carry out annual services, safety checks and repairs.

We will agree with you how your heating appliances are to be serviced to make sure they are inspected on a yearly basis so they comply with the current health and safety legislation.
 

More information on heating repairs

Details of different types of heating repair, what you should do and who to contact if the repair is not our responsibility.

Before you call us check the repairs and maintenance you are responsible for and what we look after on your council house

Heating emergency repairs

We aim to come out to your property to assess a heating emergency repair within 4 or 24 hours of it being reported to us. Our response time will depend upon the type of emergency.

⚠ Having no hot water is not considered an emergency.

Gas leaks

If you smell gas, telephone the National Gas Emergency Service immediately on 0800 111999. They will isolate the meter and make things safe.

Electrical general power failure in your area

Do not contact the us. The National Grid website has information on how you can report a power cut online or by telephone.

Urgent heating repairs

Urgent repairs are repairs that may affect your comfort and could cause damage to your property if we do not investigate the issue urgently.

We aim to come out to your property to assess any urgent repairs within 5 working days.

Routine heating repairs

Routine repairs are those that are not urgent, although they may cause an inconvenience.

We aim to come out to your property to assess any routine repairs within 20 working days.

How to report a heating repair

You can report a repair by email or by telephone.

Telephone

If the emergency repair is our reasonability you must report it to us by telephone.

When we are open

If your call is within normal working hours.

Telephone: 01799 510510 - press 5 for Housing Services.

When we are closed

If your call is outside normal working hours.

Telephone: 01799 510510

Email

You can contact Dodd Group to report a repair by email: Uttlesford@doddgroup.com 

Do not use email for emergency repairs.

You can get in touch with us using alternative methods via our contact us page.
 

After you have reported the repair

If we decide your reported fault is an emergency repair, we will aim to have a contractor at your property usually within 4 to 24 hours depending upon the type of emergency. 

We aim to come out to your property to assess any urgent repairs within 5 working days and for routine repairs it will be 20 days.

You in turn must arrange access to your home when the repairs person arrives.
 

When we visit

All Dodds Group employees and contractors carry ID and will not mind if you ask to see it. If you are still suspicious call us on 01799 510510.

⚠ You should always ask for identification before you let someone into your home.

If they cannot supply ID, do not let them into your home.