If you are experiencing difficulties in paying your rent, do not wait until you have built up a large debt. The sooner we know about any problems that you are having in paying your rent, the easier it will be for us to help you with your difficulties. It is also easier to make plans to pay off a smaller amount of debt than a large one.
Our staff are trained to deal with debt problems and will also try to help by making sure you are getting all the welfare benefits you are entitled to and, where appropriate, arranging for you to pay off your missed rent in instalments you can afford.
If you get behind with your rent, you may lose certain rights as a tenant (to transfer or exchange to another property). If you constantly fail to pay your rent, we will take legal action against you and you may lose your home altogether. We will also take legal action against you if you leave your tenancy without paying all the rent you owe. Use the link within this page to view the council's Standard Arrears Escalation Policy.
You must tell us immediately if you are experiencing difficulties in or managing your rent arrears by contacting the UConnect service centre for further information on 01799 510510
Remember: you will risk losing your home if you do not pay your rent regularly.
Go straight to other related services: