Service specification: community support grant for community travel
Information and service details for the community support grant for community travel.
Description
To provide flexible solutions to unmet travel needs (including patient transport) across the district ensuring that residents are able to access their communities, reducing isolation and loneliness.
Relevant applicable legislation
Permit under Section 19 of the Transport Act 1985
Equality Act 2010
Human Rights Act 1998
Care Act 2014
Housing Act 1988
Domestic Abuse Act 2021
Who is eligible for the service
All Uttlesford residents who find it difficult to access normal public transport, the over 60s, those who have a disability, long-term illness, and/or are rurally isolated.
Service specifications
The aim of this service is to provide flexible travel solutions to ensure that Uttlesford residents can access services and their local communities.
The service will:
- Connect local communities by offering reduced cost travel options to a range of destinations including medical appointments, shopping and events.
- Provide a high-quality passenger-focused service, which promotes and encourages inclusion, independence, opportunity and achievement and tackles disadvantages.
- Actively seek to reduce emissions and improve air quality in line with Uttlesford District Council's Corporate Plan.
- Provide a bookable service for residents accessible online and via telephone.
- Establish effective monitoring mechanisms to ensure the service delivered is fit for purpose.
- Provide both data and qualitative reports to the council that help shape wider initiatives and highlight gaps in provision or services locally.
- Ensure the service is accessible for those with a disability and those on a low income.
- Provide door-to-door transport for residents living in Uttlesford.
Aims of the service
To reduce loneliness and isolation.
As a direct result of the service more people will:
- be able to access their local communities
- stay independent for longer
Participation and feeling more connected to the local community
As a direct result of the service more people will:
- be supported to access a range of medical, social and leisure opportunities
- be supported to access training/employment/education opportunities
- feel connected to local support networks
- feel less isolated and alone
Requirements
The successful organisation must be able to demonstrate the following:
Permit under Section 19 of the Transport Act 1985
Ensure all vehicles meet appropriate European Union (EU) directives for carbon dioxide (CO2) emissions.
Staff and volunteers have:
- enhanced DBS Checks (including protection of vulnerable adults)
- undertaken yearly safeguarding training
- First Aid at Work training
Key performance indicators
Outcome | Measured by | Target |
|---|---|---|
More people able to attend appointments, social gatherings and events who are unable to access conventional public transport by virtue of disability, age and illness, rural isolation or the lack of public transport | To report and record on the:
Passenger data broken down into the following categories:
Provide a narrative report with a brief analysis of passenger data | 30,500 passenger journeys per annum |
More people are aware of the community transport service, improve the profile as community transport providers, seek new opportunities to develop the scheme and enhance activities | Recruit new volunteers to provide future sustainability:
Customer satisfaction data (provided annually by Q4) Provide a narrative on media and advertising work Volunteering:
|
|
Contract management arrangements
Monitoring
Meeting: Monitoring report on agreed yearly target.
Frequency: Quarterly reports to be supplied (April - June, July - September, October - December, January to March). Reports to be received by the 10th of the following month.
Operational
Meeting: Operational meeting with relevant working group of the Health and Wellbeing Board.
Frequency: Once a year.
Contract
Meeting: Contract meeting - visit to see the service/activity and assess the impact it is having on a community.
Frequency: Six monthly.
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