I am homeless or worried about becoming homeless

The Council have a legal responsibility to provide advice and information about homelessness and the prevention of homelessness.

You don't have to be on the streets to be considered homeless. Here are some examples of the situations we help to resolve:

  • You are at risk of violence
  • You have been locked out or illegally evicted
  • You are at risk of eviction or repossession
  • Your accommodation is in poor condition
  • You can't afford to stay where you are
  • You can't live together as a family
  • Your accommodation is very temporary
  • You have nowhere for your caravan
  • You are "sofa surfing"
  • You are leaving the Armed Forces
  • Your parents have asked you to leave
  • Your relationship has broken down

We encourage anyone who is concerned about their housing to contact us so that we can assess your needs and talk through the housing options relevant to you.

Please do not wait to come to us for help if you are worried because the sooner you come to us the more helpful we can be.

We understand how challenging and stressful it can be when you are worried about your housing situation. Your options may be limited but we are here to guide you to a positive outcome.

We will accept a homeless application up to 56 days before you are likely to lose your home.

We will assess your needs and work with you to create an action plan with actions for us, you and/or others who we think can help.

If we cannot prevent you losing your home we will consider whether we can provide temporary accommodation. We have a duty to offer this to specified groups of more vulnerable people but can also offer accommodation to rough sleepers at times of severe weather. Whether we can provide temporary accommodation or not, we will review your needs and continue to work with you on an action plan for up to 56 days. If your local connection is elsewhere you may be referred out of the area.

If we cannot relieve your homelessness we will need to decide if we have a duty to accommodate you. We will consider whether you are did something or failed to do something resulting in the loss of your home and whether you are particularly vulnerable.

We will end our duty to help you because you are not entitled to further assistance and we have done all we can to help or by making a final offer of accommodation.

Download our help sheets for more advice regarding your particular circumstances


The homelessness legislation that sets out our duties, powers and obligation is Part 7 of the Housing Act 1996 (which has since been amended).