Making a private sector housing disrepair complaint during the coronavirus outbreak

To help alleviate the spread of the disease, the Uttlesford Private Sector Housing Team will only be carrying out essential visits where it is considered completely necessary and only after completing a suitable risk assessment.

Where a complaint regarding poor conditions is received, the case officer will contact the tenant(s) and ask them to provide photographic or video evidence to enable the council to assess the risk.

The council is still responsible for investigating poor housing conditions and will do its utmost to ensure that landlords fulfil their legal obligations but this must be balanced against the risk of infection or spread of the virus.

Tenant(s) will be asked a series of questions about their current state of health and any COVID-19 risk.

Where an inspection is unavoidable then social distancing will be applied.