Information Communications Technician Apprentice - Level 3

Date posted: 01/12/2021

Application closing date: 21/01/2022

Location: Initially based Saffron Walden office, leading to a hybrid model of working from home and office

Salary: £4.30/hour rising to £4.81/hour in April 2022

Contract Type: 37 hours/week, 18 month contract


Uttlesford District Council is a predominantly rural district in north-west Essex encompassing Saffron Walden, Great Dunmow, Stansted Mountfitchet and Thaxted and about 100 villages and hamlets in between. Uttlesford was named by the Halifax's 2018 Rural Areas Quality of Life Survey as the best rural place to live in the East of England - and in the top ten for the whole of the UK! We employ approx. 300 staff and deliver a huge range of services for residents and businesses. 

You don't need to go to university to kickstart your career!

Do you want to be learning whilst you are earning and keeping up to date with the latest technology? This is a great opportunity to join a busy and successful team whilst working towards your Level 3 Information Communications Technician.

Are you:

  • Interested in a career in business and undertaking an apprenticeship course at the same time as getting hands on experience in this field?
  • Enthusiastic about working in a Digital and IT team and can you demonstrate good awareness of customer service?
  • Someone who enjoys investigating and troubleshooting incidents and problems and do you get satisfaction from understanding the causes and resolutions?
  • Eager to become proficient in a greater range of technology and do you like to stay up-to-date with new and emerging technologies?

If you answer yes to the questions above then this opportunity could be perfect for you. During this apprenticeship, you will follow a fully supported training programme with The Apprentice & Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning. You will interact with a wide variety of internal or external users of digital systems, through digital channels, remotely and/or face to face.

What you will be doing:

  • Resolve problems associated with operating systems, networks, software, hardware, printers
  • Interact with a wide variety of internal/external users including liaise with third party suppliers
  • Service desk support diagnosis of IT issues and supporting users remotely
  • Installation of new software and hardware
  • Maintain and fix other computing equipment
  • Assist in system upgrades and system maintenance
  • Assisted site visits alongside colleagues, to support with issue resolutions
  • Support with technology asset management and keeping accurate records

Support Technician Duties:

  • Install and configure relevant software and hardware as appropriate
  • Address IT issues by prioritising in response to customer service level agreements utilities the IT helpdesk
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
  • Support the roll out of upgrades or new systems or applications

The training you'll be provided with:

  • Comprehensive introductory modules to technical concepts
  • Level 3 Information Communications Technician apprenticeship standard
  • Training for all pathways of your IT career (support technician, network technician, digital communications technician)
  • Specialising in a portfolio of evidence for the Support Technician pathway
  • e-learning training materials
  • Bi-weekly virtual classroom training on all options of the apprenticeships;
  • Access to virtual labs to develop technical competency

Working Week:

  • Monday-Thursday - 8.30am to 5.00pm Friday 8.30am to 4.30pm.
  • One day study leave to be advised on commencement of course.

For the first few months you will be working onsite in order to ensure a comprehensive training and induction programme is established.  This will then lead to a hybrid model of working.


It is an advantage to have GCSE 9-4 grades or equivalent in English and Maths to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for this apprenticeship.


For an informal discussion please contact Alan Mose on 01799 510520.

Closing date for completed applications is 21 January 2022.

If you are interested in this position, please apply via or the Government website