Step 4 - develop your plan
Your business continuity plan can be as simple as you want - the simpler it is the more flexible it will be. It should also be kept as up to date as possible so try to make sure that it is amended when you change key suppliers or important staff contacts change.
Questions you'll need to ask
- Do you have contact details for the emergency services? You might need different numbers for reporting local and more minor incidents
- Do you have contact details for the utility services? You might need different numbers for reporting local and more minor incidents
- Do you have details for your local authority emergency planning officer? Have they been able to offer advice in the event of flooding, major accident or a terrorist incident?
- Are you part of a local business network? Do you have a mutual aid agreement amongst local businesses?
- Have you kept a checklist of any information that you will need to give to key customers or suppliers?
Think about possible situations
For example, if there has been a fire what do you need to do first? Do you need to connect telephones first to contact customers, does this need to be done at an alternative site, do all of your staff need to relocate to this alternative site - or can some of them work from home etc?