Community support during the coronavirus outbreak

How to get help and how you can help others in the local community


... latest

Staying well

We've put together some guidance for staying physically and mentally well during the coronavirus (COVID-19) outbreak.


Community helpline

We have set up a community helpline to direct you to services that can help during the coronavirus pandemic.

Uttlesford Community Response has been set up for the following two things:

1. To help direct residents who need support, such as picking up shopping or prescription collections, towards services which can help or to someone who can be a telephone or Facebook friend.

2. To provide advice on where to register your offer of help to support your community.

If you need support or want to let us know how you can help, please:

Call: 03333 408 218 (8am to 8pm, Monday to Friday)



The helpline will not be able to answer general enquiries relating to council services - for this please email or search for service pages on this website.

Vulnerable people

If you're worried about someone who might be vulnerable, you can report a concern by filling in an online safeguarding referral form.

Bereavement support

Bereavement, which is a difficult experience at any time, is taking place under very challenging circumstances during the coronavirus (COVID-19) pandemic. Both those who experience loss as a consequence of COVID-19, or through any other cause may suffer increased trauma and may be cut off from some of their usual support network.

Essex County Council have put together some resources and local contacts to help anyone who has been bereaved find the support they need at this time.

Information for families with special educational needs and disabilities children and young people

We recognise that children and young people with special educational needs and disabilities (SEND) and their families are facing numerous challenges as a result of the coronavirus. Essex Local Offer has information and resources up to support you during this time.


Help people locally during the Coronavirus crisis

Volunteer Uttlesford is putting together a list of volunteers willing to help during the Coronavirus crisis. If you are able to help people in need of assistance during the emergency please contact them.

Help the NHS

To volunteer for your local NHS trust, sign up to RVS NHS Volunteer Respondents.

Citizens Advice

Citizens Advice is an independent service that provides free, confidential, impartial advice on a range of issues, including applying for Universal Credit.

They are no longer speak to you face to face but you can still call them or visit the website:

Telephone: 01799 618840 - leave a message clearly stating your name, date of birth, postcode, email address and telephone number. If you are only available on certain days or times please include this in your message. 

Website: Uttlesford Citizens Advice

Staying informed

You can stay informed on all council service updates via our dedicated coronavirus webpage. Alternatively, you can follow us on Facebook or Twitter or sign up for our regular e-newsletters at