Energy bills rebate

Government measures to support households with rising energy bills and the cost of living.

Payment of the £150 energy bills rebate

If you pay your Council Tax by Direct Debit


As of 12 May, we have now made energy rebate payments to 97% of qualifying residents who pay by direct debit (those resident in Council Tax Bands A-D). We are currently working on the energy payments to the remaining 500 customers.

If you do not pay your Council Tax by Direct Debit

Residents who do not pay by direct debit will be able to access our online portal very soon. Letters will start being issued next week inviting customers to apply for their energy rebate online. You cannot apply online until you receive your letter through the post.

Our team have over 20,000 residents qualifying under the main scheme, so please do continue to bear with us as it may take some time to process them all.

Thank you everyone for your patience.

 

Millions of households will receive up to £350 to help with the cost of living following a rise in the energy price cap.

Energy bills rebate - £150 banner

£150 energy bills rebate

Uttlesford households in Council Tax Bands A-D will get a £150 rebate in their Council Tax bill this year. This rebate won't have to be repaid and will be made directly by us.

The £150 rebate will not be shown on your bill nor will it be credited to your Council Tax account.

 

Eligibility

In order to be eligible, you need to be:

  • living in a property in Council Tax Bands A-D
  • living in the property as your primary residence
  • the person liable to pay the Council Tax

Non-eligible properties

The rebate will not be paid for:

  • properties in Council Tax Bands E-H
  • second homes or empty properties

You can check your Council Tax band on GOV.UK.
 

Payments

How we will pay the rebate to you will depend on the way you pay your Council Tax.

If you pay by Direct Debit

If you qualify for the rebate and currently pay your Council Tax by Direct Debit we'll make the payment directly into your bank account.

Payment date

We'll be making the payment directly into your bank account starting from the first week of May.

You can register to pay your Council Tax by Direct Debit on our Revenues online system. It's quick and easy.

If you do not pay by Direct Debit

If you qualify for the rebate and you do not pay your Council Tax by Direct Debit we'll write to you to ask you to give us your bank details. We plan to be sending out letters from the middle of May.

The letter we send you will include a special unique online key code. You will need to use the key code to access our secure online portal where you can give us your bank details.

After you've applied

We will be using the Government's SPOTLIGHT tool  to carry out checks against fraud. Once we have carried out some background checks we will pay the £150 directly to the bank account you have given us.

Payment date

If you provide us with your bank details we anticipate that we'll be making the payment directly into your bank account from the end of May.

If you need help you can speak to one of our customer service advisors who will guide you through the process. Just call us on 01799 510510.

Please do not not to contact us until you have received your letter. 

About your personal information

Please note we will not be contacting you for sensitive personal information over the phone or by email.

If you have any doubt that correspondence you receive is not from us, please contact our customer service team who will be able to verify that this contact is genuine.

Cyber security and scam emails

Take steps to prevent against the heightened cyber threat. You can learn how to stay safe and secure online on the government's Cyber Aware website.

If you are concerned that you may have received a scam email about the £150 rebate scheme or anything else you can report it to Action Fraud
 

Discretionary payments

A discretionary fund of £144 million in England has also been provided by the government to support vulnerable people and individuals:

  • on low incomes and do not pay Council Tax
  • or, those who pay Council Tax and live in a property in Council Tax Bands E-H

We are currently awaiting further details on this scheme.

We understand that this is a challenging time, and we will do what we can to help you.

You can find more information on the new government support measures for energy bills and the cost of living on GOV.UK.
 

Energy bills discount scheme

All domestic electricity customers will get £200 off their energy bills from October.

You will then have to pay back the discount in equal instalments over 5 years, starting from the financial year 2023-24. This is when wholesale gas prices are expected to come down.

We will not be administering this scheme. You'll need to contact your energy provider for more details.
 

Additional information

You can read a factsheet about £150 energy bills rebate on GOV.UK. This provides answers to the most frequently asked questions by households about the council tax rebate.

We have put together some questions and answers about the energy bills rebate.