Energy bills rebate

Government measures to support households with rising energy bills and the cost of living.

Millions of households will receive up to £350 to help with the cost of living following a rise in the energy price cap.

Energy bills rebate - £150 banner

£150 energy bills rebate

Uttlesford households in Council Tax Bands A-D will get a £150 rebate in their Council Tax bill this year. This rebate won't have to be repaid and will be made directly by us.
 

Payments

How we will pay the rebate to you will depend on the way you pay your Council Tax.

If you do not pay your Council Tax by Direct Debit

If you qualify for the rebate and you do not pay your Council Tax by Direct Debit we have written to you to ask you to give us your bank details.

The letter we've sent you includes a unique online access code.

Give your bank details

Use the access code in your letter to enter our secure online portal where you can give us your bank details. Our portal is hosted for us on the NEC Software Solutions (necsws.com) website.

Access our secure portal

on the NEC Software Solutions site.

You cannot apply online until you receive your letter through the post.

After you've applied

You'll get a confirmation email from us to say that we've received your bank details. If you don't see this, please check your spam or junk mail folder.

We will be using the government's SPOTLIGHT tool to carry out checks against fraud. Once we have carried out some background checks we will pay the £150 directly to the bank account you have given us.

Payment date

If you provide us with your bank details, we anticipate that we'll make the payment directly into your bank account within 10 working days subject to the receipt of satisfactory checks.

If you need help you can speak to one of our customer service advisors who will guide you through the process. Just call us on 01799 510510.

Please do not not to contact us until you have received your letter. 

If you pay by Direct Debit

If you qualify for the rebate and currently pay your Council Tax by Direct Debit we'll make the payment directly into your bank account.

Please be advised that a direct debit instalment for your 2022 to 2023 Council Tax must have been taken prior to the £150 payment being made. This is ensure that the bank details we hold are correct.

Payment date

As of 12 May, we have now made energy rebate payments to 97% of qualifying residents who pay by direct debit (those resident in Council Tax Bands A-D). We are currently working on the energy payments to the remaining 500 customers.

You can register to pay your Council Tax by Direct Debit on our Revenues online system. It's quick and easy.

About your personal information

Please note we will not be contacting you for sensitive personal information over the phone or by email.

If you have any doubt that correspondence you receive is not from us, please contact our customer service team who will be able to verify that this contact is genuine.

Cyber security and scam emails

Take steps to prevent against the heightened cyber threat. You can learn how to stay safe and secure online on the government's Cyber Aware website.

If you are concerned that you may have received a scam email about the £150 rebate scheme or anything else you can report it to Action Fraud.

The £150 rebate will not be shown on your bill nor will it be credited to your Council Tax account.
 

Eligibility

In order to be eligible, you need to be:

  • living in a property in Council Tax Bands A-D
  • living in the property as your primary residence
  • the person liable to pay the Council Tax

Non-eligible properties

The rebate will not be paid for:

  • properties in Council Tax Bands E-H
  • second homes or empty properties

You can check your Council Tax band on GOV.UK.
 

Discretionary payments

A discretionary fund of £144 million in England has also been provided by the government to support vulnerable people and individuals:

  • on low incomes and do not pay Council Tax
  • or, those who pay Council Tax and live in a property in Council Tax Bands E-H

We understand that this is a challenging time, and we will do what we can to help you.

The scheme will close when there is no funding available or on the 31 October 2022, whichever comes first.

Find out more information, if you are eligible and how to apply for the Discretionary Fund Council Tax Rebate.

Discretionary Fund Council Tax Rebate Policy (PDF) [147KB]

You can find more information on the new government support measures for energy bills and the cost of living on GOV.UK.
 

Energy Rebate Exceptional Hardship Scheme

Those who qualified under the main scheme and those under the discretionary scheme will have already received their £150 payment or been contacted on how to claim it.

If you did not qualify for either scheme but are struggling to pay your energy bill you may wish to apply for help through the Energy Rebate Exceptional Hardship Scheme.

The scheme will close on the 31st October 2022. The maximum award that can be granted is £200.

Find out more information, if you are eligible and how to apply for the Energy rebate - Exceptional Hardship Fund application.

 

Energy bills discount scheme

All domestic electricity customers will get £200 off their energy bills from October.

You will then have to pay back the discount in equal instalments over 5 years, starting from the financial year 2023-24. This is when wholesale gas prices are expected to come down.

We will not be administering this scheme. You'll need to contact your energy provider for more details.
 

Additional information

You can read a factsheet about £150 energy bills rebate on GOV.UK. This provides answers to the most frequently asked questions by households about the council tax rebate.

We have put together some questions and answers about the energy bills rebate.