From 1 April 2020 you'll see a new company taking care of your responsive repairs.
We have gone into partnership with the Norse Group (a company owned by Norfolk County Council) to manage and maintain the 3,000 homes in our housing stock. This includes carrying out repairs to your home.
This will be done through a new company called Uttlesford Norse and will start from 1 April 2020.
What does this mean for you?
Besides seeing our current and new staff in Uttlesford Norse uniforms and vehicles, you shouldn't notice any real changes to the services currently provided by the council and its contractors. Uttlesford Norse will be working with the council to see where it can improve services and customer care, and ensure that tenant satisfaction with the responsive repairs service remains high.
Booking your repair
There is no change to the way you book a repair and you can still contact us by:
Telephone: 01799 510510 - press 5 for Housing Services and then press 2 for Uttlesford Norse
And we will then:
- Send you confirmation of your repair by text or email and, for your peace of mind, send a photo of the person who will be carrying out your repair
- Be able to offer you morning/afternoon appointments