Pests and animal nuisance

Updates on our service due to Coronavirus
DialAPest are currently operating a restricted service due to the current coronavirus situation.

If you or a member of your family are currently self-isolating, they will be unable to enter your property and ask that you do not proceed with a booking at this time. If you or a member of your family is in a 'High Risk' group, they ask that you consider carefully if a pest treatment is appropriate at this time.

You can still book treatments for rats, mice and squirrels as long as you are not self-isolating or a member of your family is in a 'High Risk' group.

Uttlesford District Council has secured arrangements with DialAPest, which is the trading name of SDK Environmental Ltd.

DialAPest provide a comprehensive pest control service at low cost to UDC residents. Additional subsidies rates are available for customers in receipt of certain qualifying benefits.

The current charges are listed below and there are discounts for people on benefits. To use the service please contact DialAPest and advise them you are a resident of Uttlesford District Council, to ensure you benefit from the prices quoted.

You can contact DialAPest online or by telephone.
 

Online booking

Use the online forms to request a booking for the pest treatment that you need. DialAPest will call you back to confirm details and arrange an appointment during their office hours.

What do you want to treat?

Rats 
Cost: £44.40 including VAT

Book to treat rats

Mice   
Cost: £44.40 including VAT

Book to treat mice

Wasps
Cost: £44.40 including VAT per nest

Book to treat wasps

Bed bugs
Cost: £57.60 including VAT**

Book to treat bed bugs

Black ants
Cost: £44.40 including VAT**

Book to treat black ants

Cluster flies:
Cost: £57.60 including VAT**

Book to treat cluster flies

Cockroaches
Cost: £57.60 including VAT**

Book to treat cockroaches

Fleas
Cost: £57.60 including VAT**

Book to treat fleas

Moths:
Cost: £57.60 including VAT**

Book to treat moths

Squirrels
Cost: £57.60 including VAT* 

Book to treat squirrels

Notes on the charges

* Squirrels treated inside buildings only
** Insect treatment fees are based on a 2 bedroom property with a supplement of £15.50 net for each additional room

• These fees apply to all owner occupiers and tenants in single family occupancy properties
• Discounted treatment rates for landlords, letting agencies and estate agencies and are available on request
• Commercial pest treatments can be provided subject to survey
• Payment for treatments is normally collected by debit or credit card once your booking has been confirmed
• You have the right to cancel and obtain a full refund at any time up and until the treatment commences
• You must accept our contractor's treatment terms and conditions before any work can take place

Discounts for people on benefits

Those residents in receipt of qualifying benefits can receive a discount of 25% and should contact DialAPest by telephone.

Qualifying benefits for concessionary rates are as follows:

• Income support
• Disabled persons tax credit
• Council tax benefit
• Housing benefit

You will need to show proof that you receive a benefit and a utility bill to confirm your address to the pest technicians when they call.
 

Telephone booking

You can contact DialAPest directly by telephoning 03444 828 325 between 9am and 5pm seven days a week.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.
 

Information, advice and self help

Bees

The Council does not provide a service for removing bee swarms. If you have a problem with bees we suggest that you check  local listings for bee keepers who may be able to help.

Other pest control providers

You can also use an alternative pest control company to get rid of pests. Be sure to use a reputable company which is a member of the British Pest Control Association (BPCA) or the National Pest Technicians Association (NPTA). You can search for the nearest member of the trade using the links below:

Search for a BPCA Pest Control Company

Search for a NPTA Pest Control Company

Animal nuisance

For information on how the council's Enforcement team deals with animal fouling go to the webpage.

For further information on keeping domestic and exotic animals go to the Animal Safety and Welfare webpage.

Additional information

► DialAPest's terms and conditions

► DialAPest's fact sheets provide information on the different types of pests