Contact us

How to contact the council when we are open and what to do when we are closed.


Reception area open times

The reception at the London Road Offices in Saffron Walden is now open.

Monday 9am to 12pm and 1pm to 4pm

Tuesday 9am to 12pm and 1pm to 4pm

Thursday 9am to 12pm and 1pm to 4pm

Friday 9am to 12pm and 1pm to 4pm

 We are not able to take any cash payments at this time.

Our Customer Service Centre remains open for phone and email enquiries at our normal times, although we may make some changes to the way we operate.

Contact Uttlesford District Council

Complete an online enquiry form
Telephone: 01799 510510
Fax: 01799 510550
Textphone Users: 18001
Contact us on Twitter
Contact us on  Facebook

When we are open

Opening hours: Monday to Thursday, 8.30am to 5pm. Friday, 9am to 4.30pm.

On the last Wednesday of every month our offices and telephone lines in Saffron Walden will be open at 10am, rather than 8.30am. No other opening times are affected.


When we are not open

Out of hours repairs to council properties and other emergencies: If your call is outside normal working hours:

•  Out of hours repairs to council properties: Telephone 01799 510510 and then press 2 for Uttlesford Norse
•  Out of hours other emergencies: Telephone 01799 510510 and then press 3 for our emergency call handling service

How to find us

Uttlesford District Council
Council Offices
London Road
Saffron Walden
CB11 4ER

How to find us - map and directions

► Contact council departments - contact details for our different departments

Customer Service Centre - services at our main council office

► Our Customer Information Centres in Thaxted and Great Dunmow are now closed

Feedback - compliments, suggestions and complaints

You can stay informed on all council service updates via our dedicated webpage, by following us on Facebook or Twitter (search UttlesfordDC), or by signing up for our regular e-newsletters.