Contact us
How to contact us when we are open and what to do when we are closed.
Please note that we are experiencing some problems with our online forms on our main website. If you do need to contact us on an important matter today please do so by email or Livechat, but be aware we may not be able to answer your query immediately. This does not affect our payments system, Council Tax and benefits online, planning application search, alcohol and entertainment licence applications or bin finder. Email: uconnect@uttlesford.gov.uk Technicians are working to restore the service. We apologise for any inconvenience. Updated: 10:42 on 13 April 2023 Website forms
Extended reception desk opening hours
We will be extending the reception desk opening hours at our main offices in Saffron Walden starting from Monday 20 March. The desk will be open to the public from 8.30am to 5pm Monday to Thursday and from 9am to 4.30pm Friday.
Making a payment
Following an upgrade to our payments system you'll soon be able to pay all your council bills by card when you visit the offices.
We are not able to take any cash payments at the reception desk.
Contact Uttlesford District Council
Email: uconnect@uttlesford.gov.uk
Complete an online enquiry form
Telephone: 01799 510510
Fax: 01799 510550
Textphone Users: 18001
Contact us on Twitter
Contact us on Facebook
Uttlesford District Council
Council Offices
London Road
Saffron Walden
CB11 4ER
More information on how to find our Saffron Walden offices.
When we are open
⚠ On the last Wednesday of every month our reception, offices and telephone lines in Saffron Walden will be open from 10am, rather than 8.30am.
Customer service centre
Our customer service centre is open for telephone, email and Live chat enquiries.
Monday to Thursday: 8.30am to 5pm
Friday: 9am to 4.30pm
Reception area
The reception at the London Road Offices in Saffron Walden is open 5 days a week.
Monday to Thursday: 8.30am to 5pm
Friday: 9am to 4.30pm
We are not able to take any cash payments at the reception desk.
When we are not open
If your call is outside normal working hours we have an emergency service.
Out of hours repairs to council properties
Telephone: 01799 510510 and then press 2 for Uttlesford Norse
Out of hours other emergencies
Telephone: 01799 510510 and then press 3 for our emergency call handling service
Feedback
We aim to provide you with a high-quality service and welcome all feedback about the services that we provide and how they could be improved.
Stay informed
You can stay informed on all council service updates via our dedicated webpage, by following us on Facebook or Twitter (search UttlesfordDC), or by signing up for our regular e-newsletters.