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Cost of living support

Financial advice and emotional support on how you can ease the cost of living squeeze.

Contact us

How to contact us when we are open and what to do when we are closed.

Contact Uttlesford District Council

Complete an online enquiry form
Telephone: 01799 510510
Textphone Users: 18001
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Uttlesford District Council
Council Offices
London Road
Saffron Walden
CB11 4ER

More information on how to find our Saffron Walden offices.

When we are open

On the last Wednesday of every month our reception, offices and telephone lines in Saffron Walden will be open from 10am, rather than 8.30am.

Customer service centre

Our customer service centre is open for telephone, email and Live chat enquiries.

Monday to Thursday: 8.30am to 5pm

Friday: 9am to 4.30pm

Reception area

The reception at the London Road Offices in Saffron Walden is open 5 days a week.

Monday to Thursday: 8.30am to 5pm

Friday: 9am to 4.30pm

We are not able to take any cash payments at the reception desk.


When we are not open

If your call is outside normal working hours we have an emergency service.

Out of hours repairs to council properties

Telephone: 01799 510510 and then press 2 for Uttlesford Norse

Out of hours other emergencies

Telephone: 01799 510510 and then press 3 for our emergency call handling service


We aim to provide you with a high-quality service and welcome all feedback about the services that we provide and how they could be improved.

Stay informed

You can stay informed on all council service updates via our dedicated webpage, by following us on Facebook or Twitter (search UttlesfordDC), or by signing up for our regular e-newsletters.