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Cost of living support

Advice and support to help manage the rising cost of living.

Contact us

How to contact us when we are open and what to do when we are closed.

Website forms

Please note that we are experiencing some problems with our online forms on our main website.

If you do need to contact us on an important matter today please do so by email or Livechat, but be aware we may not be able to answer your query immediately.

This does not affect our payments system, Council Tax and benefits online, planning application search, alcohol and entertainment licence applications or bin finder.


Technicians are working to restore the service.

We apologise for any inconvenience.

Updated: 10:42 on 13 April 2023


Extended reception desk opening hours

We will be extending the reception desk opening hours at our main offices in Saffron Walden starting from Monday 20 March. The desk will be open to the public from 8.30am to 5pm Monday to Thursday and from 9am to 4.30pm Friday.

Making a payment

Following an upgrade to our payments system you'll soon be able to pay all your council bills by card when you visit the offices.

We are not able to take any cash payments at the reception desk.


Contact Uttlesford District Council

Complete an online enquiry form
Telephone: 01799 510510
Fax: 01799 510550
Textphone Users: 18001
Contact us on Twitter
Contact us on  Facebook

Uttlesford District Council
Council Offices
London Road
Saffron Walden
CB11 4ER

More information on how to find our Saffron Walden offices.

When we are open

On the last Wednesday of every month our reception, offices and telephone lines in Saffron Walden will be open from 10am, rather than 8.30am.

Customer service centre

Our customer service centre is open for telephone, email and Live chat enquiries.

Monday to Thursday: 8.30am to 5pm

Friday: 9am to 4.30pm

Reception area

The reception at the London Road Offices in Saffron Walden is open 5 days a week.

Monday to Thursday: 8.30am to 5pm

Friday: 9am to 4.30pm

We are not able to take any cash payments at the reception desk.


When we are not open

If your call is outside normal working hours we have an emergency service.

Out of hours repairs to council properties

Telephone: 01799 510510 and then press 2 for Uttlesford Norse

Out of hours other emergencies

Telephone: 01799 510510 and then press 3 for our emergency call handling service


We aim to provide you with a high-quality service and welcome all feedback about the services that we provide and how they could be improved.

Stay informed

You can stay informed on all council service updates via our dedicated webpage, by following us on Facebook or Twitter (search UttlesfordDC), or by signing up for our regular e-newsletters.