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Delayed domestic, trade and garden waste collections

Latest information on our waste collections.

This week's waste collections, starting tomorrow (Tuesday) will be for your recycling bin and food waste kitchen caddy.

Garden waste collections will also resume in the south of the district tomorrow, as per the published timetable. Areas from the north of the district that were missed last week will have their garden waste bins emptied on Wednesday or Friday. 

View the garden waste collection calendar.

We will have additional crews out tomorrow to complete any outstanding bin collections.

If your area has not had a collection in recent weeks, please complete the online enquiry form and we will look into this for you.

Once again, we apologise for the recent disruption and thank residents for their understanding.

Updated: Monday 26 February 2024 at 4:58pm

 

Previous updates

23 February 2024

The priority for our vehicles and crews this week has been to empty non-recycling bins and food waste caddies as per the normal schedule. Any non-recycling rounds that we do not manage to complete by the end of today, we will be back to finish over the weekend.

We are also trying to catch up on some recycling collections in the areas that were not done last week. We are aiming to complete the recycling collections and will have teams out in Elsenham, Clavering, Manuden, Berden, Farnham, Hatfield Broad Oak and the Rodings over the course of today, Saturday, Sunday and Monday.

If your area is not on the above list and you have still not had your bins collected, please complete the online enquiry form and we will look into this for you.

Garden waste collections also restarted in the north of the district this week - residents who have not had their collection should continue to leave out their bins and we will be back to empty them. Garden waste collections in the south of the district will resume next week (from Tuesday 27 February). View the garden waste collection calendar

Once again, we would like to apologise to residents for the recent disruption.

22 February 2024

Our vehicles and crews are this week emptying non-recycling bins and food waste caddies as per the normal schedule.

Garden waste collections also restarted this week in the north of the district, although some bins may be collected on a different day than usual. Residents who have not yet had their garden waste collected should continue to leave out their bins and we will be back to empty them. Garden waste collections in the south of the district will resume next week (from Tuesday 27 February).

See the garden waste collection calendar.

We are also trying to catch up on recycling collections in the small number of areas that were not done last week. We have had teams out today emptying more recycling bins, and they will be out again tomorrow and over the weekend.

We would like to apologise once again to residents for the recent disruption.

20 February 2024

This week's waste collections will be for your non-recycling bin and food waste kitchen caddy. We are aiming to visit all parts of the district on your scheduled days.

Garden waste collections are also taking place this week in the north of the district as per the published garden waste bin collection timetable.

19 February 2024

This week's waste collections, starting tomorrow (Tuesday), will be for your non-recycling bin and food waste kitchen caddy. We are aiming to visit all parts of the district on their scheduled days.

Garden waste collections will also restart tomorrow in the north of the district as per the published timetable and the south of the district the following week (from Tuesday 27 February).

See the garden waste collection calendar.

We had crews working on Saturday, Sunday and today to empty recycling bins in the few areas that did not receive a collection last week, and we will have a team out again tomorrow to finish outstanding rounds in Stansted, Manuden and Elsenham.

Once again, we apologise for the recent disruption to the service and thank residents for their understanding.

16 February 2024

Our regular vehicles and crews have been out today supported by other trucks and staff from Braintree, emptying recycling bins and food waste caddies. They have made good progress and the few areas crews have not managed to reach by the end of today will be visited tomorrow (Saturday) or Monday. The backlog of non-recycling is now largely cleared although this work will continue tomorrow and Monday.

Next week will be the non-recycling collection week as the service continues to return to normal.

Garden waste collections will restart on Tuesday in the north of the district as per the published timetable and the south of the district the following week (from Tuesday 27 February).

We apologise once again for the recent disruption to waste collection services and it is good that most residents are pleased to see their service return to normal.

15 February 2024

Our vehicles and crews are out emptying recycling bins and food caddies today.

We are trying to visit all parts of the district on their normal collection days this week, but there is more rubbish to collect because of the disruption which means our crews are getting round a little more slowly and the vehicles are filling up more quickly resulting in more trips to empty them.

Any rounds that we do not manage to complete today will be finished in the morning. If necessary, we will send out crews on Saturday and Monday to complete the recycling collections.

We have also had teams out today to empty non-recycling bins. They will be out again tomorrow in the areas where non-recycling collections have not yet happened.

Our priority since the start of the disruption has been to collect non-recycling/residual bins, recycling bins and food caddies. We are working on a plan to resume garden waste as soon as possible. We apologise for the disruption to the garden waste service and will provide an update shortly.

14 February 2024

Much the same as yesterday, our regular vehicles and crews have been out today, supported by other trucks and staff from Braintree, emptying recycling bins and food waste caddies.

We are aiming to visit all parts of the district on their normal days this week. All of Tuesday's rounds were finished yesterday or this morning, and the teams have made similar progress today. There is more recycling than usual to collect due to the disruption, so please do bear with us - if necessary, we will send out crews on Saturday and Monday to complete the recycling collections.

We have also had teams out today to empty more non-recycling bins, and they will be out again tomorrow in the areas where non-recycling collections have not yet happened.

13 February 2024

Our vehicles and crews have been out today, supported by other trucks and staff from Braintree, emptying recycling bins and food waste caddies.

We are aiming to visit all parts of the district on their normal days this week. The crews are making good progress but please bear with us - collections may be a little slower than usual due to the extra recycling that has been left out for collection. If necessary, we will send out crews on Saturday and Monday to complete the recycling collections.

We are aware that some areas have not yet had their non-recycling bins emptied. We are sending out teams this week to complete the non-recycling collections.

12 February 2024

We had vehicles and crews out on Saturday and again today getting round as much as possible to catch up on any outstanding non-recycling bin collections. We appreciate how frustrated and upset residents are by the disruption and we apologise again for this breakdown of waste collection over the last couple of weeks.

Our regular crews and vehicles are back out this week, supported by extra trucks and staff, and will from tomorrow (Tuesday) be emptying recycling bins and food waste caddies.

We are aiming to visit all parts of the district on their normal days, although please bear with us as collections may be a little slower than usual due to the extra recycling that will be left out for collection. If necessary, we will deploy crews on Saturday and Monday (which are not typically collection days) to complete the recycling collections due this week.

12 February 2024 - statement on Council Tax request for refunds over waste collection disruption

In response to a small number of residents who have asked whether they can get a refund on their Council Tax due to the disruption to the waste collection service, the situation is as follows:

We fully appreciate how frustrated and upset residents are by the disruption and we apologise again for this breakdown of waste collection over the last couple of weeks. Our regular crews and vehicles are back out this week and we are aiming to visit all parts of the district on their normal days, although collections will be a little slower than usual due to the extra recycling that will be left out for collection.

The funding for our waste collection services comes from the Council Tax that residents pay but also from other sources of income such as government grants and business rates.

Only about 8p in every £1 of Council Tax we collect from residents comes to Uttlesford District Council. Ninety two percent of Council Tax goes to Essex County Council, the police, the fire service and local parish or town councils.

On average, a week of waste collection services costs each household 50p.

The council is not able to provide refunds for the disruption. By law, residents have to pay Council Tax and by law, the council has to collect it. We strongly advise residents not to cancel their Council Tax direct debits nor withhold payments in any other way. We have to continue to operate normal processes for recovering any unpaid Council Tax, including taking court action where this becomes necessary.

If residents are having any difficulty in paying their Council Tax, they should get in touch with the council immediately.

9 February 2024

Most of the district has now had a non-recycling bin collection. We know there are still a few outstanding areas to do and our crews will be back out tomorrow (Saturday) and Monday (12 February) for non-recycling bins and food waste caddies.

They will be in the following areas tomorrow:

  • Saffron Walden - Debden Road, Landscape View, Pleasant Valley, St Johns Close, The Avenue, Crawley Hobbs Close, Mandeville Road, Boytons Acre, Mount Pleasant Road, Peaslands Road, Broomfields, Poppy Gardens, The Kilns, Knight Way, Crabtrees estate, Ross Close and surrounding roads. Also, if not complete today, returning to Rowntree Way, Loompits Way and surrounding roads
  • Debden
  • Arkesden
  • Langley and surrounding area including Stickling Green

If you are on a narrow access route, our hard-to-reach truck will also be operating tomorrow.

If your bins have not yet been emptied, please leave them out and we will be back.

Next week (from Tuesday) we will be running a full collection service to empty recycling bins and food waste caddies. Alongside our own vehicles and crews, we will be using extra trucks and staff to provide more capacity to work through the backlog.

Once again, we apologise for the inconvenience this disruption has caused.

8 February 2024

We have had our own vehicles and crews out today, supported by teams from Braintree District Council, and have made good progress on emptying more non-recycling bins and food waste caddies.

They will be continuing to clear the backlog of unemptied bins tomorrow (Friday) in the following areas:

  • Part of Stansted
  • Newport
  • Wendens Ambo
  • Rickling
  • Quendon
  • Duddenhoe End
  • Chrishall
  • Old Mead Lane and Road
  • Elmdon
  • Catmere End
  • Strethall
  • Thaxted Road, from Carver Barracks to Saffron Walden 
  • Debden
  • Parts of Dunmow including Ongar Road
  • Part of Barnston 
  • Part of Bannister Green
  • Cobblers Green
  • Cock Green
  • Frenches Green

Any areas from the list published yesterday that have not been completed will be returned to tomorrow.

We will also have crews out on Saturday and Monday.

Next week (from Tuesday) we will be operating a full collection service to empty recycling bins and food waste caddies. Alongside our own vehicles and crews, we will be using additional trucks and staff to provide extra capacity to work through the backlog.

Once again, we are very sorry for the inconvenience this has caused.

7 February 2024

Our vehicles and crews will be out tomorrow (Thursday) continuing to clear the backlog of unemptied non-recycling bins and food waste caddies.

They will be in the following areas:

  • Remaining parts of Stansted 
  • Remaining parts of Saffron Walden
  • Henham
  • Little Walden
  • Hadstock 
  • Mole Hill Green
  • Remaining parts of Flitch Green
  • Remaining parts of Broxted
  • Remaining parts of the Eastons  
  • Bardfield End Green
  • Little Bardfield
  • Hawkspur Green
  • Little Sampford
  • Duck End
  • Bran End
  • Hempstead
  • Radwinter
  • Clavering
  • Farnham
  • Berden 
  • Stebbing
  • High Easter
  • The Rodings including Leaden Roding
  • Chelmsford Road, Hatfield Heath 
  • Dunmow Town Centre
  • Bambers Green
  • Smith Green
  • High Cross Lane, Little Canfield 

On Friday (9 February), we will go back to any areas that have not been completed, plus emptying bins from the following areas:

  • Newport
  • Wendens Ambo
  • Duddenhoe End
  • Chrishall
  • Elmdon
  • Catmere End
  • Strethall
  • Thaxted Road, from Carver Barracks to Saffron Walden 
  • Debden
  • Parts of Dunmow including Ongar Road
  • Barnston 
  • Bannister Green
  • Gransmore Green
  • Chelmsford Road, Felsted
  • Cobblers Green
  • Cock Green
  • Frenches Green

Today we had vehicles and crews in Farnham, Manuden, Broxted, Duton Hill, Lindsell and Molehill Green, as well in Saffron Walden and Stansted emptying more bins.

We received confirmation from the Traffic Commissioner earlier this morning that our interim operator's licence has been granted. This means we have been able to get our own vehicles and crews back on the road.

Next week we will be operating a full collection service to empty recycling bins and food waste caddies. Alongside our own vehicles and crews, we will be using additional trucks and staff to provide extra capacity to work through the backlog.

We apologise for the inconvenience this disruption has caused and thank you for your understanding.

7 February 2024 - update from the Leader, Portfolio Holder and Chief Executive

We have today received confirmation that the Office of the Traffic Commissioner has granted our interim operator's licence - this means we can get our waste collections vehicles and crews back on the road from today.

The priority remains this week to clear the backlog of non-recycling and food waste caddies in areas that have not had a collection since Wednesday 24 January. If your bins have not yet been emptied, we will be round to empty them so please leave them out.

We have been operating a partial collection service over the past two weeks, relying on other operators stepping in to kindly assist, including Widdington Recycling and Braintree District Council's in-house waste crews, for which we are extremely grateful. We will for a short while continue to call on extra support to help us get on top of any backlogs, as well as getting back to operating our usual collections on the regular scheduled days.

Next week we will be running a full collection service to empty recycling bins and food waste caddies. In addition to all our normal vehicles and crews, we will be using extra trucks and staff to provide capacity to work through the backlog.

We are working on a plan to resume garden waste collections as soon as possible and will provide an update shortly.

Please bear with us as we clear the backlog over the coming days and begin to return the service to normal - there is more rubbish to collect because of the disruption which means our crews may get round a little more slowly and the vehicles will fill up more quickly resulting in more trips to empty them.

We sincerely apologise for the disruption to this important service and thank you for your patience.

There will be a further update later with details of where we will be collecting over the coming days. We currently have crews out in Farnham, Manuden and surrounding areas, Broxted, Duton Hill, Lindsell and Molehill Green, as well as in Saffron Walden and Stansted to complete any outstanding collections.

Update issued by Cllr Petrina Lees, Leader of the council, Cllr Neil Reeve, Portfolio for Environment and Climate Change, and Peter Holt, Chief Executive

6 February 2024

We will have more vehicles out tomorrow (Wednesday) making non-recycling and food waste collections in Farnham, Manuden and surrounding areas, and in Broxted, Duton Hill, Lindsell and Molehill Green. Crews will also be in Saffron Walden and Stansted to complete any outstanding collections.

Today we had teams out finishing up collections in Elsenham and Ashdon and clearing more unemptied bins in Stansted.

Priority is being made this week in areas that have not already had a collection since the service disruption began on Wednesday 24 January.

If your non-recycling and food waste bins have not been emptied yet, they will be - please continue to leave your bins out for collection.

We will not be making any recycling collections until next week.

Once again, we sincerely apologise for the inconvenience caused. We are doing everything we can to restore the service to normal.

5 February 2024

Further progress was made over the weekend and today to empty the unemptied non-recycling bins and food waste caddies.

These collections will continue this week.  Our patchwork quilt of available vehicles grew consistently throughout last week - from 2 on the road on Tuesday, up to 9 on Friday, and more out over the weekend and today (Monday) which are not regular collection days. However, the availability of vehicles meant that despite best efforts, we were unable to get round to all homes, and covered about 50% of the district. Priority will therefore be made this week in areas that have not already had a collection since the service disruption began on Wednesday 24 January.

Tomorrow (Tuesday) we will be emptying non-recycling bins and food waste caddies in Ashdon and also picking up more unemptied bins in Elsenham, Saffron Walden, and Forest Hall Park, which we visited on Saturday and today but didn't complete. Subject to the number of vehicles available, the crews will then start collections in the rest of Stansted. We will also have out tomorrow the hard-to-reach vehicle - a smaller truck that targets narrow roads around the district that the bigger bin lorries can't get down.

Please continue to leave your bins out ready for collection. If they have not been emptied yet, they will be.

We won't be turning to recycling collections until next week.

Again, we are genuinely very sorry for the disruption this has caused and are working as hard as we can to restore the service to normal.

2 February 2024

We will have vehicles out tomorrow (Saturday) and Monday collecting in the north of the district. They will be starting in Great Chesterford, Little Chesterford and Littlebury, before moving on to Ashdon and Saffron Walden.

A team of staff will be out ahead of the lorries ensuring as far as possible the correct bins are ready for collection.

Please continue to leave your non-recycling and food waste bins out for collection until we reach you.

Depending on the vehicle, your non-recycling and food waste caddy may not be collected at the same time. If your food waste caddy is not collected at the same time as your bin, please leave it out and we will be back to collect it.

We have been working through Thaxted, Takeley, Priors Green, Dunmow and Birchanger today, and have increased the number of vehicles and crews out on the road from the day before.

We will provide a further update on Monday for collections on Tuesday.

Once again, we are very sorry for the inconvenience this has caused.

1 February 2024

We will be completing collections in Thaxted, Priors Green and Takeley tomorrow (Friday), and will be moving on to Birchanger and Dunmow in the afternoon.

If we do not manage to reach you tomorrow, please continue to leave your non-recycling and food waste bins out for collection. We are making arrangements for collections over the weekend as well. Further information will be provided tomorrow.

Depending on the vehicle, your non-recycling and food waste caddy may not be collected at the same time. If your food waste caddy is not collected at the same time as your bin, please leave it out and we will be back to collect it.

As they have been doing over the past couple of days, a team of staff will be out ahead of the lorries ensuring as far as possible the correct bins are ready for collection.

We apologise for the inconvenience this has caused and continue to work hard to increase the number of vehicles we can get on the road whilst we await a decision on our interim licence. The Traffic Commissioner's office has confirmed today that it is actively progressing our application.

We had 6 vehicles out today collecting domestic waste in Great Hallingbury, Little Hallingbury, Hatfield Broad Oak, parts of Thaxted, and parts of Flitch Green and Takeley, along with trade waste.

31 January 2024

We will be starting waste collections in Great and Little Hallingbury and Hatfield Broad Oak tomorrow (Thursday) and then moving on to Thaxted later in the day.

Collections happened today in Hatfield Heath, some of Great Hallingbury and Woodlands Park, Dunmow.

As they did today, a team of staff will be out ahead of the lorries ensuring as far as possible the correct bins are out ready for collection.

We will continue to increase capacity over the coming days whilst we await for the decision from the Traffic Commissioner on our interim licence.

Please continue to leave your residual/general waste bins and food waste caddies out for collection and they will be collected as soon as possible.

We will not be collecting any recycling bins or garden waste this week. Recycling collections will restart from the week commencing 12 February. A further update on garden waste collections will be provided in the next few days.

Once again, we apologise for the inconvenience this has caused and thank you for your patience as we work to get the service back on track.

29 January 2024

Trade waste collections will restart tomorrow (Tuesday 30 January).

Domestic collections will restart on Wednesday.

We will be collecting last week's non-recycling/general waste bins and food waste caddies.

The crews will be able to take some side waste which must be in black bags - up to 4 per household.

We will aim to get to you on your usual collection day. However, we may not initially be running as many lorries as we would normally, so if we do not manage to get to you on your usual collection day, please leave your bins out and they will be collected.

Collections will be made either in our own vehicles or those supplied by other organisations on our behalf, including other councils.

Please note, as we are prioritising the non-recycling collections this week, recycling collections will restart in the week commencing 12 February as per the normal schedule.

We will provide an update regarding garden waste collections in the next few days.

Thank you for your patience and once again we are very sorry for the inconvenience this has caused.

26 January 2024

We are still working flat out to get our hard-working waste crews out again in their lorries emptying the bins - as soon as we receive our new operator's licence.

As we can't guarantee exactly when this will come through, we are progressing urgently with a contingency plan and hope to recommence some collections in the early part of next week through a patchwork quilt of joint working with a range of other providers. This interim arrangement, involving a number of different private contractors and other local councils, if we need it at all, will remain in place until we get our own vehicles back on the road.

We appreciate this is an unusual and highly frustrating situation and we apologise that we are not yet able to give a precise date for when your bins will be collected. We will provide collection catch-up arrangements as soon as we are able.

Thank you once again for your patience and we are genuinely very sorry for the inconvenience caused.

25 January 2024

Please note that the issue of the council's fleet vehicle operator's licence remains unresolved at this time. This means that waste collections will not be taking place again tomorrow (Friday 26 January).

Once again, we sincerely apologise for this situation and are doing everything we can to resolve it as urgently as possible.

We would like to reiterate that there has been no incident with the safety of our vehicles or their operation. It is an administrative oversight by the council that has led to this highly regrettable situation.

Under the terms of the licence, an organisation must have a qualified transport manager in place. A member of staff has undertaken the required training and tests following the departure of the former staff member who held the qualification. Unfortunately, we did not properly regularise our position sufficiently promptly in this interim period and as a result we have now had to submit a new application after our licence was formally revoked earlier this week.

In the meantime, contingency plans are being prepared to ensure that collections can resume as soon as possible. We appreciate residents' understanding, are sorry for the inconvenience this is causing, and we will provide a further update tomorrow.