We are committed to providing a website that is accessible to as many users as possible. Here we have given our accessibility advice and our accessibility statement.

Accessibility statement

Using this website

This website is run by Uttlesford District Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability:

How accessible this website is

We know some parts of this website aren't fully accessible:

  • Keyboard activated 'skip to main content' takes the user to top links first rather than the title and content of the page
  • We have no option to skip repeated text
  • Our search box does not display an alt text description
  • We have no top level headings on our homepage 
  • Some of the images on our site do not display appropriate alt text 
  • The colour contrast on our cookie notice is not sufficiently defined. This affects any page when the site is first viewed

We are working to resolve these issues and will have released them to the website by 23 September 2019.

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email the Website Team on

We'll consider your request and get back to you within 20 working days.

How we tested this website

This website was tested by Siteimprove and they report their findings to us every week.

Siteimprove checks across the whole of our site on a regular basis and reports on:

  • Pages that conform to WCAG A, AA or AAA standards 
  • Issues with CSS validation
  • Issues with HTML validation
  • PDF accessibility including problems with tagging, language definition, headings and labels

Technical information about this website's accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with technology

Many of our older PDFs and Word documents don't meet accessibility standards - for example, they may not be marked up so they are accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have reports and guidance documents published as PDFs and application forms available only as Word documents.

We have created a register of PDFs which are essential for service delivery and are working through these to create HTML pages and forms. We aim to have made significant progress by 23 September 2020.

We understand that the regulations do not require us to fix PDFs or other documents published before 23 September 2018, if they're not essential to providing our services. However, if you need information in an alternative format, email the Website Team at

We aim, to ensure that any new PDFs or Word documents we publish from 23 September 2019 onwards will meet the  accessibility standards.

Issues with images, video and audio

  • We have a small number of embedded videos on our site. Some of these do not have captions
  • Some of the images on our site do not display appropriate alt text

Issues with interactive tools and transactions

Our forms are built and hosted as part of our website Content Management System. We are in the process of upgrading all of our forms to the latest version of this product.

Other accessibility issues

We use an external e-newsletter provider called GovDelivery to manage our e-newsletter delivery. We have identified the following accessibility issues:

  • The e-newsletter selection has unlabelled form fields

We also link to a number of external sites to provide some of our core services. For example, planning applications are published on our Public Access portal and committee meetings are available on the ModernGov system. We will be working with the suppliers to resolve the issues that are identified on these services.

What we are doing to improve accessibility

This statement was published on 2 September 2019.

We are working to resolve as many accessibility issues as possible and will release them to the website by 23 September 2019.

We are working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, email the Web Content Team at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a textphone service for people who are hearing impaired or have a speech impediment. 

Textphone Users: 18001

Our offices in Saffron Walden and Saffron Walden Museum have audio induction loops at the enquiry desks. 

General enquiries

Complete an online enquiry form
Telephone: 01799 510510
Fax: 01799 510550
Contact us on Twitter
Contact us on  Facebook

Or you can visit us.

If you can't view the map on our How to find us page, call or email us.