Customer Service Centre

We have a Customer Service Centre and two service points where staff are available to help you with email and phone enquiries or can talk to you face to face.

Our main customer service centre can be found at our offices in Saffron Walden.

Saffron Walden opening times 

You can visit us or call our contact centre at the following times: 

Monday to Thursday, 8.30am to 5pm. Friday, 8.30am to 4.30pm.

On the last Thursday of every month our offices and telephone lines in Saffron Walden will be open at 10am, rather than 8.30am.

How to contact us

You can also contact us by phone or email.

Tel: 01799 510510

How to find us

If you want to visit us you to speak to someone in person about council services you can find us at

Council Offices
London Road
Saffron Walden
CB11 4ER

More information on How to find us.

Other places to speak to us

We have two other places where you can talk to our staff who will be available to assist you. 

Great Dunmow Library Customer Service Point

Thaxted Community Information Centre


Additional information

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Tourist Information