Customer Service Centre

COVID 19: Please note, we are currently not offering face-to-face service support at any of our sites.


Updates on our service due to Coronavirus
Our offices are now closed to the general public. Our Customer Service Centre remains open for phone and email enquiries, although we may make some changes to the way we operate.

We are not able to take any cash payments at this time.

There are a number of ways in which you can access our services:
•  Online (including to make a payment):
•  Email:
•  Phone: 01799 510510
•  Automated payments by telephone: 01799 510551 or 510552
•  Out of hours repairs to council properties: 01799 510510 and then press 2 for Uttlesford Norse
•  Out of hours other emergencies: 01799 510510 and then press 3 for our emergency call handling service

Please note that you can stay informed on all council service updates via our dedicated webpage, by following us on Facebook or Twitter (search UttlesfordDC), or by signing up for our regular e-newsletters.


Our main customer service centre can be found at our offices in Saffron Walden.

Saffron Walden opening times 

You can call our contact centre at the following times: 

Monday to Thursday, 8.30am to 5pm. Friday, 9am to 4.30pm.

On the last Thursday of every month our offices and telephone lines in Saffron Walden will be open at 10am, rather than 8.30am.

How to contact us

You can also contact us by phone or email.

Tel: 01799 510510

How to find us

If you want to visit us you to speak to someone in person about council services you can find us at

Council Offices
London Road
Saffron Walden
CB11 4ER

More information on How to find us.

Other places to speak to us

We have two other places where you can talk to our staff who will be available to assist you. 

Great Dunmow Library Customer Service Point - now closed due to COVID-19 restrictions

Thaxted Community Information Centre - now closed due to COVID-19 restrictions


Additional information

► Contact us

Tourist Information