Customer service centre privacy notice

This privacy notice is provided for clarification on what information the council needs in order to deal with your enquiry to the customer service centre.

It is necessary for the council to gather, collect, store and process personal information relating to council services. We may share the information with other departments of the Council.

The council puts measures in place to protect the privacy of individuals throughout this process.  
As a public authority, Council takes your rights and freedoms seriously and will only release information when required under law or with your consent.  Further information about your rights, how to contact the Data Protection Officer, how long information is held or how we process your personal information can be found in the council's overarching privacy notice.
 

Information we may collect

The personal data we collect from you includes:

  • name
  • address  and postcode
  • date of birth
  • telephone details
  • email address
     

We may share the information with

The data we collect may be shared with:

  • other departments of the council

The council will only keep your information for as long as necessary.  Full details of how long the council retains your information can be found in the council's Document Retention Policy, August 2017 (PDF) [1MB] .  After this time your information will be securely destroyed.