Pests and animal nuisance

The council has an arrangement with an external provider to deal with pests and animal nuisance.

Dialapest logo


Updates on our service due to Coronavirus
DialAPest are currently operating a restricted service due to the current coronavirus situation.

If you or a member of your family are currently self-isolating, they will be unable to enter your property and ask that you do not proceed with a booking at this time. If you or a member of your family is in a 'High Risk' group, they ask that you consider carefully if a pest treatment is appropriate at this time.

DialAPest have also suspended all spray treatments for bed bugs, fleas, moths etc. This is due to a requirement for residents to vacate the dwelling for a minimum of 4 hours in contravention of government guidelines.

You can still book treatments for rats, mice and squirrels as long as you are not self-isolating or a member of your family is in a 'High Risk' group.


Uttlesford District Council has secured arrangements with DialAPest, which is the trading name of SDK Environmental Ltd.

DialAPest provide a comprehensive pest control service at low cost to UDC residents. Additional subsidies rates are available for customers in receipt of certain qualifying benefits.

The current charges are listed below. To use the service please contact DialAPest and advise them you are a resident of Uttlesford District Council, to ensure you benefit from the prices quoted.

There are two ways to contact DialAPest.

Online booking

Use the online form to request a booking. DialAPest will call you back to confirm details and arrange an appointment during their office hours.

Request a booking


Telephone booking

You can contact DialAPest directly by telephoning 03444 828 325 between 9am and 5pm seven days a week.
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.



PestTreatment feeQualifying benefit discount
Excluding VATIncluding VAT
Rats£37.00£44.4025% - £33.30
Mice£37.00£44.4025% - £33.30
Squirrels*£48.00£57.6025% - £43.20



PestTreatment feeQualifying benefit discount
Excluding VATIncluding VAT
Wasps/hornets£37.00£44.4025% - £33.30
Black ants£37.00£44.4025% - £33.30
Cluster flies£48.00£57.6025% - £43.20
Bed bugs**£48.00£57.6025% - £43.20
Fleas**£48.00£57.6025% - £43.20
Cockroaches**£48.00£57.6025% - £43.20
Other insectscost subject to survey25%


* Squirrels treated inside buildings only
** Insect treatment fees are based on a 2 bedroom property with a supplement of £15.50 net for each additional room

  • These fees apply to all owner occupiers and tenants in single family occupancy properties
  • Residents in receipt of qualifying benefits will receive a 25% discount on all pest treatments
  • Discounted treatment rates for landlords, letting agencies and estate agencies and are available on request
  • Commercial pest treatments can be provided subject to survey
  • Payment for treatments is normally collected by debit or credit card once your booking has been confirmed
  • You have the right to cancel and obtain a full refund at any time up and until the treatment commences
  • You must accept our contractor's treatment terms and conditions before any work can take place

Qualifying benefits for concessionary rates are as follows

  • Income support
  • Disabled persons tax credit
  • Council tax benefit
  • Housing benefit

You will need to show proof that you receive a benefit and a utility bill to confirm your address to the Pest Technicians when they call.

Information, Advice and Self Help


The Council does not provide a service for removing bee swarms. If you have a problem with bees we suggest that you check  local listings for bee keepers who may be able to help.

Other pest control providers

You can also use an alternative pest control company to get rid of pests. Be sure to use a reputable company which is a member of the British Pest Control Association (BPCA) or the National Pest Technicians Association (NPTA). You can search for the nearest member of the trade using the links below:

Search for a BPCA Pest Control Company


Search for a NPTA Pest Control Company


Animal Nuisance

For information on how the Council's Enforcement Team deals with animal fouling go to the webpage.

For further information on keeping domestic and exotic animals go to the Animal Safety and Welfare webpage.


Additional information

► DialAPest's terms and conditions

► DialAPest's fact sheets provide information on the different types of pests