Reporting mould and damp - district council tenants
How to tell us about mould and damp in your home if you are a district council tenant.
If you are a district council tenant and you notice damp or mould in your home you should report it to us so we can come and inspect your home.
If damp and mould is left, it is likely to get worse. When we visit, we will assess what is causing the problem and what we need to do to sort it out.
How to report damp and mould
You can report damp and mould online or by telephone.
Online
Use our online form to tell us about damp and mould in your council home.
Telephone
If your call is within normal working hours.
Telephone: 01799 510510 - press 5 for Housing Services.
You can get in touch with us using alternative methods via our contact us page.
After you have reported damp and mould
We will usually contact you within 5 working days.
Our procedure
The process of eliminating the causes of the damp and mould will take place over a number of stages.
Stage 1: The first stage will be a mould wash to clean away the mould.
Stage 2: An investigation to establish the reason for the mould.
Stage 3: The final stage will be to carry out any repairs that have been identified as the cause of the damp and mould.
This process will be carried out over period of time and will be started as soon as possible.
Contact us immediately if anyone in your household:
• has any health vulnerabilities or disabilities
• is over the age of 70, or
• is under the age of 14
Extractor fans in council homes
The extractor fans fitted in our council homes are energy efficient and have low running costs of just a few pence per day. It is very important that you leave these fans turned on and do not attempt to disable them in any way.
The fans are designed to remove moisture from the air and many of them have a boost function which comes into operation when the moisture in the air is at its highest.
If you are a district council tenant and you have any concerns about the fans in your house you should .
Check all your radiators are working
If you are a district council tenant you can call Dodd Group for a heating check.
Telephone
If your call is within normal working hours.
Telephone: 01799 510510 - press 5 for Housing Services.
You can contact Dodd Group by email: Uttlesford@doddgroup.com
Do not use email for emergency repairs as this inbox is not monitored out of hours.
You can get in touch with us using alternative methods via our contact us page.
When we visit
All our contractors carry ID and will not mind if you ask to see it. If you are still suspicious call us on 01799 510510.
⚠ You should always ask for identification before you let someone into your home.
If they cannot supply ID, do not let them into your home.
Share this page
