Social housing complaints: make things right
Your housing should be safe, secure and well maintained. If you have an issue with your landlord, it's now easier to make things right.
If you live in one of our council owned properties, we are responsible to fixing issues, including damp and mould, leaks, boilers or changes you need to your home if you're disabled.
We may also be able to help with anti-social behaviour, like noisy neighbours.
If you have a complaint
If you're unhappy with the service from us as your landlord you should make a complaint to us first.
Complaints could include:
- repairs and maintenance
- issues with communal areas
- health and safety issues
- anti-social behaviour
- customer service
Be assured, you will not be penalised for making a complaint and it will not affect your tenancy.
How to complain
You can tell us if you have a complaint, a compliment or you just want to give us feedback about our housing service or any repairs we've carried out.
We have 2 stages to our complaints procedure, and each stage takes 10 working days for us to respond.
Complain about our housing services
If you are still not happy
If you're not happy with our final response to a complaint you can escalate it to the Housing Ombudsman. They are free to use, impartial and will investigate fairly.
Know your rights: find more information on social housing complaints on GOV.UK.