Winter fuel payment scam

We have had reports of our residents being contacted through WhatsApp and text messages by individuals claiming to be from the government, they are in fact criminals trying to hack their bank accounts.

The scam texts claims a new living allowance will be paid out, which will replace the winter fuel allowance. A link is provided asking victims to update their details to claim the allowance but the message is not legitimate. 

The government, or the council, do not send out text messages asking people to click on links to make a claim for anything. Those eligible for the winter fuel payment will be paid automatically, or through being accepted for a new claim for pension credit, which then makes you eligible.

What to do

If you have any concerns about anyone contacting you on behalf of the​ council, you should telephone us on 01799 510510 or email uconnect@uttlesford.gov.uk. You can also get in touch with us using alternative methods via our contact us page.
 

Steps to protect yourself

If you are contacted on WhatsApp by someone claiming to be from Uttlesford we advise you to block the number.

If you are cold called by phone and asked about your personal banking details, you should end the call as quickly as possible. Do not give out any personal information, particularly bank account or debit or credit card details.

Essex Police has useful tips on how to protect yourself against bogus telephone callers.

Updated: 28 October 2024