Live chat
Live Chat is our text-based service that you can use to speak directly to our Customer Services team.
You can speak to our Customer Services team online by using the "Need help - Start chat now" box at the bottom of the screen.
This service is only available when we are open and when our advisors are not busy responding to other chats.
During busy times, you may have to wait a short while until one of our team are free to help you.
If the Live Chat service is unavailable, you can wait until it becomes available again or use our search box to find the information you're looking for.
Your information
The information you give will be held and used by us to help with your enquiry. We may pass it on to other departments in the council but it will not be used for any other purpose. You can find out more about how we deal with your personal information in our Customer service centre privacy notice.