Tenants and leaseholders annual report 2021-22
Our annual report to council tenants and leaseholders tells you how we're performing, how we use the money we get from rents and service charges, where we're doing well and where we need to improve.
During the year, our Homelessness Team have supported 185 households who have presented as homeless. Despite the being ban on evictions, the loss of private accommodation was the primary reason for homelessness (55), followed by relationship breakdown with a partner, family or friends (41) and fleeing domestic abuse (25). Affordability of housing is the greatest challenge in this area and as the cost of living escalates, coupled with many landlords selling their properties it is anticipated these numbers will continue to rise in the coming year.
The Development Team have pushed forward a number of exciting projects, including the building of eight two bedroom houses and eight one bedroom flats at The Moors, Little Dunmow as well as a purpose built three bedroom bungalow in Elsenham to meet the specific disability needs of a family. The current development programme has projects that if all taken to fruition will deliver a further 116 new council owned homes.
The housing management team relet 136 properties and 97% of properties were visited before they became empty (pre-void) which helps to reduce the time period the property stays empty. The average relet time was 49 days (all relets including time spent in works).
If anybody is interested in more details about the facts and figures surrounding the housing service, they may wish to consider joining the Tenant and Leaseholder Panel, or by emailing firstname.lastname@example.org
Overview of the annual report 2021-22
Main information from our annual report to all council tenants and leaseholders on our performance as your landlord.
|What we've done in 2021-22||Amount|
|Rent collected from current and former tenants||£15,328,082.52|
|Total housing stock||2,802 properties|
|Percentage of emergency repairs carried out on time||99.5%|
|New windows fitted||80|
|New doors fitted||187|
|New bathrooms fitted||55|
|New kitchens fitted||104|
|New boilers fitted||116|
|Average energy efficiency rating||67|
|Complaints received||71 (56 upheld)|
|Properties that were sold under the right to buy scheme||16|
|Total number of leaseholders||142|
Tenant and leaseholder engagement
- multi-agency trailer days
- armchair reviews
- focus groups
- seat on the Norse Board and the Housing Board
We adhere to the National Tenant Engagement Standards.
Tenant and Leaseholder Panel
The Tenant and Leaseholder Panel consists of 12 tenants and 1 leaseholder. The panel shared ideas and experiences to help shape housing services for all tenants this year.
In 2021-22 they:
- held 6 zoom meetings
- carried out numerous email and telephone contacts
- plus a scrutiny project on reporting repairs