Toggle menu

Cost of living support

Financial advice and emotional support on how you can ease the cost of living squeeze.

Problems paying your rent

What to do if you're worried about paying your rent or you're in rent arrears.

If you can make any payment at all, pay as much as you can, even if it's not the full instalment amount.

Speak to us

Get in touch with the Housing team immediately if you are having problems paying your rent, and we will:

  • listen to what you have to tell us
  • discuss payment plans that you can afford
  • help you find out if you're entitled to any benefits
  • direct you to other organisations that may be able to help

What happens if you don't pay your rent

If you don't pay your rent on time you will be in arrears. We will arrange a visit and send you a letter if your account goes into arrears.

You will risk losing your home if you do not pay your rent regularly.

We want to support our tenants to pay their rent, but if arrears reach an unacceptable level we can:

  • apply to the County Court to request a possession order of the property
  • request an order for court costs, which are added to the arrears
  • cancel an application for re-housing

If you are evicted for not paying your rent and still owe us money, we will contact you to arrange payment.

More information on rent arrears and what can happen if you don't pay your rent.