Toggle menu

Cost of living support

Financial advice and emotional support on how you can ease the cost of living squeeze.

Backdating a Claim

In special circumstances, we may be able to backdate your claim. This means that we can pay you benefit from an earlier date than you have claimed from.

To qualify for backdating, you must be able to show that:

  • You had a good reason for not claiming benefit earlier; and
  • Your reason or reasons for not claiming earlier lasted until you actually made your claim (for example, if you were in hospital and made a claim as soon as possible after leaving hospital, we would treat this as continuous good cause).

We will usually need to see proof of the things you tell us about. For example, in the situation above, we would need to see a letter from the hospital or your doctor confirming your illness and the length of time you were in hospital.

By law,  from the 1st April 2016, we can only backdate a claim for up to one month for people of a working age and three months for pensioners from the date we receive your claim or request for backdating. You must clearly give the period you would like us to consider backdating your claim to cover. Local Council Tax Support can only ever be backdated by 3 months.

Your request must be in writing and this can be done either by:

Once we receive your request to backdate your claim we:

  • Will make a decision as soon as possible
  • Notify you of our decision
  • Will give you appeal rights when we notify you


Download Adobe Reader
The viewer that is needed to display the pdf document(s) is free and may be downloaded from the Adobe Website.