A benefit entitlement will be reviewed at least once within a three-year period.
A review can consist of one of the following three methods:
- A postal application form, which must be completed and returned
- A visit from a member of staff who will complete the form for in your presence (in most cases you will be notified in advance of the visit)
- A telephone call from a member of staff who will ask all the necessary questions to complete the review form, before sending the form to you to read and sign
If the review is not completed, the claim can be suspended while UDC chases this information, and if the review still remains uncompleted your benefit may be cancelled.