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Cost of living support

Advice and support to help manage the rising cost of living.

Emergency repairs external

An emergency repair is any fault, which threatens further harm to persons or property.

An emergency should be reported on:

Telephone: 01799 510510 - press 5 for Housing Services and then press 2 for Uttlesford Norse.


Outside hours

If your call is outside normal working hours, please call 01799 510510 and then press 2 for Uttlesford Norse.

When an emergency repair is accepted by the council, we aim to have a contractor at your property usually within three hours.

Three-hour priority

Emergency jobs that attract the three-hour priority are as follows:

Roof leaks

These are an emergency when the leak is causing major damage or when penetrating an electrical fitting.

Damage to roof

This will be attended only when the damage is likely to worsen or when hazards such as when slates may fall on to a public highway. Usually we make safe only.


Residents should always have the use of one toilet. If it is blocked and causing damage or preventing you from using the toilet the Council will resolve the problem as soon as possible.

Broken windows

If a double glazed unit has failed or if the damage is caused as a result of a crime, notify the local police who will supply you with a crime number, which we will need for our records. If the damage is caused by your actions such as a slammed door etc, you will be recharged.

Downpipes and gutters

If water is entering the building and causing major damage, or if there is a loose part which has become dangerous and cannot be made safe by the tenant.

Securing property

If an external door is damaged during a break in and will not close or if a ground floor window is jammed open or if a lock will not operate as a result of crime, notify the police who will provide you with a crime number, which we will need for our records. If the damage is caused by your actions such as forced entry or family disputes then you will be recharged.

Dangerous structures

We will attend and make safe structures (for which the Council is responsible) that are in a dangerous condition, for example due to storm damage.

Defective manhole covers

We will repair manhole covers that are within the boundaries of your property only. We will attend as an emergency to repair, temporarily cover or protect damaged, loose or missing manhole covers if dangerous.

Please note that in certain special circumstances or in extreme weather conditions it may not be possible to provide the emergency repair service within the specified time period.

Go straight to other related services:

Response Times - How soon will my repair be carried out?
► Right to Repair
Routine Repairs