Housing repairs and maintenance
How to report a repair to a council owned property, which parts of your home you are responsible for, how to make alterations to your property and what to do if you want to put up a shed in your garden.
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We have a partnership with the Norse Group a company owned by Norfolk County Council to manage and maintain the 3,000 homes in our housing stock. This includes carrying out repairs to your home.
Report a repair
Who to contact for repairs to a council owned property, what you can expect from the council and which parts of your home you are responsible for
Right to repair
If you have a small repair that is urgent you can ask us to fix it quickly and if we don't do it on time you may be entitled to compensation
Make improvements to your council home
If you want to make improvements or alterations to you council home you will need to get permission from the Housing Team
Health and safety in your home
Advice and guidance on how to keep your home safe including information about fires, gas, carbon monoxide and condensation
Rights and responsibilities
The repairs and maintenance you are responsible for and what we look after on your council house
Rechargeable repairs
Repair costs that you are responsible for paying due to damage, neglect, misuse or abuse of your council home
Gardening and decorating help for council tenants
If you have a disability or long-term illness you can ask for help with maintaining your garden or redecorating the inside of your home
Put up an outbuilding or shed at your council home
If you are planning on installing a shed or other outbuilding in your council home's garden you will need to get permission from the Housing Team
Feedback on housing repairs
We aim to provide you with a high-quality housing service and welcome all feedback
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