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Cost of living support

Advice and support to help manage the rising cost of living.

Report a repair

Who to contact for repairs to a council owned property, what you can expect from the council and which parts of your home you are responsible for.

 

Booking your repairs

You can report a repair to a member of our trained staff who will be able to help you.

When you contact us

When you report a fault or problem we will ask you some questions. These will enable us to identify the problem and help us to deal with it quickly and efficiently.

Be ready to give us the following information when you contact us:

  • the property address
  • your name
  • the times when someone is usually at home so the repair can be carried out
  • a phone number where we can contact you
  • as much detailed information as possible about the repair

Repair categories

There are some repairs and maintenance that you will be responsible for.

If it is something that we are responsible for, your repair will be allocated a priority based on the information you give us.

The priority we give to your repair request will depend on its urgency.

Repair requests are categorised into the following response times:

  • Emergency repairs (Priority 00) - within 24 hours
  • Urgent repairs (Priority 01) - within 3 working days
  • Standard repairs (Priority 02) - within 21 working days

When we visit

All Uttlesford Norse employees and contractors carry ID and will not mind if you ask to see it. If you are still suspicious call us on 01799 510510.

⚠ You should always ask for identification before you let someone into your home.

If they cannot supply ID, do not let them into your home.
 

Heating and hot water repairs and servicing

Dodd Group Ltd are working on behalf of Uttlesford Norse to maintain your heating and hot water systems. Dodd Group carry out annual services, safety checks and emergency repairs.

You can contact Dodd Group by:

  • Telephone: 01799 510510 - press 5 for Housing Services and then press 2 for Uttlesford Norse and press 1 for heating and hot water.
  • Email : Uttlesford@doddgroup.com Please do not use email for emergency repairs as this inbox is not monitored out of hours.

Having no hot water is not considered an emergency.