Right to Repair scheme

The 'Right to Repair' scheme was introduced by the Government to make sure that certain small urgent repairs, which might affect your health, safety or security are done quickly and easily.

Repairs covered by the 'Right to Repair' scheme have to be done within a specified period of time. When you report a repair, we will tell you at this time whether it is a qualifying repair.

If the contractor does not do the work in the specified time, you should contact the Repairs Section. A second repairs order will then be issued for the work to be carried out. If the repair is still not carried out, you may receive compensation of £10 plus £2 a day for every day the repair is left not done (up to a maximum of £50 per job).

If you are not satisfied with the standard of the repair, or the time taken to carry out the work, you should contact us and explain the situation. If you are still not satisfied, you have the right to complain using our complaints procedure.