Right to repair scheme

We have to fix urgent problems in our council owned homes which could affect any tenant's health, safety or security within a certain period. This is known as the right to repair scheme.
 

What we are responsible for

We are responsible for making sure:

• the structure of your property is kept in good condition - this includes the walls, ceiling, roof and windows
• gas and electricity appliances work safely
• shared parts of a building or housing estate are kept in good condition

We tell you how long we'll take to carry out different types of repairs.
 

Qualifying repairs

Only certain types of repairs are covered under the right to repair scheme. These are called qualifying repairs. They include:

• insecure windows and doors
• unsafe power sockets or electrical fittings
• leaking roofs
• broken entry phone systems

List of qualifying repairs

A full list of qualifying repairs is published by Citizens Advice.

Repairs that are not included

A repair won't qualify for the scheme if:

• it exceeds an estimated cost of £250, or
• we are not responsible for the repair

When you report a repair to us, we will tell you whether it is a qualifying repair.
 

If the work isn't done in time

If our contractor does not do the work in the specified time, you should contact our Repairs Team.

We'll issue a second repairs order for the work to be carried out.

Compensation

If the repair is still not carried out, you may get £10 in compensation. For every extra day you wait, you'll get another £2. The most compensation you can get for any one job is £50.

Complain about a repair

If you are not satisfied with the standard of the repair, or the time taken to carry out the work, you should contact our Repairs Team.

If you are still not satisfied, you can complain to us.