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Council Tax request for refunds over waste collection disruption

Clarification for residents who have asked whether they can get a refund on their Council Tax due to the disruption to the waste collection service.

In response to a small number of residents who have asked whether they can get a refund on their Council Tax due to the disruption to the waste collection service, the situation is as follows:

We fully appreciate how frustrated and upset residents are by the disruption and we apologise again for this breakdown of waste collection over the last couple of weeks. Our regular crews and vehicles are back out this week and we are aiming to visit all parts of the district on their normal days, although collections will be a little slower than usual due to the extra recycling that will be left out for collection.

The funding for our waste collection services comes from the Council Tax that residents pay but also from other sources of income such as government grants and business rates. Read more about the council's budget for 2023/24.

Only about 8p in every £1 of Council Tax we collect from residents comes to Uttlesford District Council. Ninety two percent of Council Tax goes to Essex County Council, the police, the fire service and local parish or town councils.

On average, a week of waste collection services costs each household 50p.

The council is not able to provide refunds for the disruption. By law, residents have to pay Council Tax and by law, the council has to collect it. We strongly advise residents not to cancel their Council Tax direct debits nor withhold payments in any other way. We have to continue to operate normal processes for recovering any unpaid Council Tax, including taking court action where this becomes necessary.

If residents are having any difficulty in paying their Council Tax, they should get in touch with the council immediately.

Updated: Monday 12 February 2024 at 4:02pm