Pay your housing rent

Our payments system

Due to a technical issue our payments system used by our customer service centre is not available. You can still make any payments via the website or on our the automated telephone payments line.

We would like to apologise for any inconvenience caused during this time.
 

What's happening

We have a technical issue that means that you will not be able to make any payments when you call our customer service centre.

Other ways to pay

Online

You can pay online using our Civica payments portal.

Automated telephone payments

If you would like to pay over the phone please call us on 01799 510510 and then press 1 for payments.

Internet banking

We can accept internet banking payments. We would request that you include your reference number in any payment. The council's bank details are Account number 20999555 Sort Code 20-74-21.

If you wish  to make payments to your Housing Rent Account (for council dwellings and garages only) you should use the bank details - Account number 80940143 Sort code 20-74-21.

Pay by post

You can send cheque payments to Uttlesford District Council, London Road, Saffron Walden CB11 4ER. Make sure that you include your information and details of what you are paying for, such as account rent account numbers or planning application references.

Updated: 14:59 on 24 May 2022

 

Direct Debit

Set up a simple Direct Debit to pay your housing rent.

If the weather is bad or you are unwell there is no need to have to get to the bank, post box or Council offices to pay your housing rent, a Direct Debit arrangement does it all for you.

Direct Debit is a simple, safe and convenient way to manage your household bills or make regular or occasional payments from your bank account. You agree with the council the amount to be collected and the date of payment. From then on the amount will be deducted from your account as agreed. If the council needs to change the amount or collection date, we have to notify you first.

pdf icon Download the direct debit instruction to complete and post to us

Complete the form and send it to us at: Uttlesford District Council, Council Offices, London Road, Saffron Walden, Essex, CB11 4ER.

If you use direct debit to pay for other council services (e.g. Council Tax or business rates), you will need to complete a separate form for each service you wish to pay for. Once you have sent us the form we will do the rest - it is that easy.

You can also set up a Direct Debit over the phone. Please contact our Customer Service Centre for more information about, and assistance with, setting up a Direct Debit.
 

Automated telephone payments

If you would like to pay over the phone please call us on 01799 510510 and then press 1 for payments.
 

Online

You can pay your housing rent, rent arrears and housing benefit overpayments online by using our online payments form. 

Pay online 

The payments system has been designed to be used with Internet Explorer.

Please note that the facility to pay online is unavailable from between 17:25 and 17:40 every day.
 

Other ways to pay