Building strong communities
We will build strong and resilient communities by engaging with our residents, delivering new housing and tackling social isolation.
Provide and maintain quality homes and invest in thriving communities
What we will do | How we will do it | How we will measure it |
|---|---|---|
Deliver high-quality housing management services to empower our tenants and ensure communities prosper. | We are self-assessing its services against the regulatory Consumer Standards to identify where improvements are required. Uttlesford District Council reviews its compliance with the Housing Ombudsman's Complaint Handling Code (one the Housing Ombudsman website) and puts in place improvement plans where We will ensure that our new repairs and maintenance contract, which launches in April 2025, delivers on the council's objectives, complies with regulatory requirements and delivers high levels of resident satisfaction. Uttlesford District Council is recruiting a new client team to hold the contractor to account | We will work towards full compliance with the Consumer Standards by the end of June 2025. We will retain its compliance with the Complaints Handling Code. Our performance against the Complaints Handling Code is published each June in the Annual Complaints Report, which is reported to the Tenant and Leaseholder Panel, Housing Board and the Ombudsman. A new Tenant Engagement Strategy will be published by the end of May 2025. Quarterly performance reports will be published against all key indicators. Monthly KPIs will be managed locally. Implementation of the new contract from 1 April 2025, with the new integrated IT system going live and tenants being able to report repairs through the council's Customer Service Centre. |
Commit to improving the condition of our homes by investing in our housing stock
| Develop an Asset Management Strategy aligned to the HRA Business Plan that delivers Decent Homes compliance through planned work programmes | We will publish and maintain a 5-year Capital Works Programme by June 2025 and measure our progress against it. We will refresh asset data through stock condition surveys, asset grading and maintain a validated compliance register. This is an ongoing process. This will be informed by a strategic Housing Revenue Account (HRA) asset appraisal.
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Provide quality homes through managed growth | Seek development opportunities and work with other social housing providers to maximise the delivery of affordable housing. | We will publish the HRA 30-year business plan to identify capacity for investment in new and affordable housing by June 2025. A housing development pipeline for the district will be published by September 2025, which will set out our plan for delivering new council housing. |
Tackle rural priorities
| What we will do | How we will do it | How we will measure it |
|---|---|---|
Draw together our understanding of issues and challenges particularly facing our villages and rural communities - including rural isolation, rural poverty and homelessness, rural economy, rural crime and safety issues etc. Develop this into a coherent plan across of the range of interventions we and other partners both currently make and can potentially introduce to serve our rural communities to the fullest. | Convene partners across sectors to join an Uttlesford Rural Summit - to identify key issues and opportunities. Thereafter, to develop a shared action plan across agencies. | The project's priorities will be managed and measured through the delivery of the specifics in the emerging multi-agency action plan. |
Plan for future housing needs in a sustainable way
| What we will do | How we will do it | How we will measure it |
|---|---|---|
Introduce a Community Infrastructure Levy (CIL) to support the Local Plan and fund new infrastructure in the district. | Work with a range of stakeholders, including Essex County Council, the NHS, water companies, and neighbouring councils to ensure adequate provision of infrastructure is made to support new development | A number of meetings with key stakeholders are being held to ensure statements of common |
Deliver a robust Local Plan that sets out a vision, and objectives, for addressing climate change, meeting future development needs in a planned and managed way, and setting out policies and standards to ensure that our historic and natural environment is conserved and enhanced. | Prepare a Local Plan, for examination, following a range of approaches to resident engagement. The outcome of Ensure delivery through a Building Safety Regulator compliant Building Control service. | We have an agreed Local Plan timetable (the LDS) against which progress is measured. The Local Plan is on schedule for adoption in Q1 2026.
Support relevant officers to ensure they maintain registration under 2023 Building Safety Act. Registration is renewed every 4 years. |
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