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Cost of living support

Financial advice and emotional support on how you can ease the cost of living squeeze.

Plans, policies and strategies

Information on all the council's policies and plans and strategies, including our latest Corporate Plan.

We are committed to the safeguarding of children and adults. All of our policies are written to take account of safeguarding.

Corporate Plan

Corporate Plan 2023-27



Economic Recovery Plan 2021-24

Emergency Response Plan

Housing Revenue Account Business Plan 2016-2046 (PDF) [1MB]


Customer Charter


A-boards Policy (Essex County Council)

Abusive, persistent or vexatious complaints policy

Access to Information Policy (PDF) [472KB]

Anti-Social Behaviour Policy (PDF) [202KB]

Bribery Act Policy (PDF) [179KB]

Business Rates Discretionary Rate Relief Policy (PDF) [168KB]

COVID-19 Additional Relief Fund (CARF) Policy (PDF) [270KB]

Compliments, suggestions and complaints policy 

Cost of Living Support Fund Policy 2023/24 (PDF) [86KB]

Council Tax and Housing Benefit Civil Penalties Policy (PDF) [386KB]

Council Tax, Business Rates & Local Council Tax Support Counter Fraud Policy (PDF) [296KB]

Council Tax Support Exceptional Hardship Policy (PDF) [165KB]

Data protection policy statement

Decant and Downsizing Policy

Direct Payment and Safeguard Policy (PDF) [264KB]

Disabled Adaptations Policy

Discretionary Business Development - Business Rate Relief Scheme Policy

Discretionary Housing Payment Policy (PDF) [184KB]

Document Retention Policy (PDF) [705KB]

Early Retirement Policy (PDF) [174KB]

Emergency Planning and Business Continuity Policy

Enforcement Policy (PDF) [446KB]

Enforcement Policy and Operational Procedures for Offences subject to Fixed Penalty Notices (PDF) [472KB]
Enforcement Policy – Premises Licensing (PDF) [303KB]
Planning Enforcement Policy (PDF) [270KB]
Council Tax, Business Rates and Local Council Tax Support Anti-fraud Enforcement Policy (PDF) [306KB]

Environmental Health Enforcement Policy (PDF) [409KB]

Equality Policy, equality information and the Equality Duty

Ethical Investment Policy (PDF) [202 KB]

Freedom of Information Act Publication Scheme (PDF) [568KB]

Food Sampling Policy (PDF) [303KB]

 General Data Protection Regulation (GDPR) training policy

Grant Allocation Policy (PDF) [334KB]

Greener Deliveries Grant Policy

Home Repairs Assistance Policy (PDF) [484KB]

Housing Allocations Scheme (Allocations Policy) (PDF) [312KB]

Statement of Licensing Policy 2022-2027 (PDF) [872KB]

Licensing Policy relating to the Hackney Carriage and Private Hire trade (PDF) [773KB]

Omicron Leisure and Hospitality Grant Policy (PDF) [161KB]

Pay policy

Planning Enforcement Policy (PDF) [270KB]

Pricing and Concessions Policy

Privacy Notice Policy

 Private Sector Housing Enforcement Policy (PDF) [85KB]

Recharge Policy (PDF) [568KB]

Regulation of Investigator Powers Act (RIPA) Policy

Rent Arrears Policy

Risk Management Policy (PDF) [402KB]

Safeguarding Policy (PDF) [496KB]  (This policy is currently being updated)

Policy statement

Sports Provision Major Projects Grant: allocation policy

Standby and Recall to Work Payment Policy (PDF) [78KB]

Street Naming And Numbering Policy (PDF) [363KB]

Tables and Chairs on the Highway Policy (Word doc) [35KB]

Tenancy Fraud Policy (PDF) [231KB]

Tenancy Policy

Wheeled Bin Policy

Whistleblowing Policy (PDF) [176KB]


Capital Strategy 2023-2024 (PDF) [867KB]

Climate Crisis Strategy 2021-2030 (PDF) [1MB]

Commercial Strategy 2023-2028 (PDF) [2MB]

Counter Fraud and Corruption Strategy 2022-2024 (PDF) [259KB]

Counter Fraud and Corruption Strategy 2022-2024 Action Plan (PDF) [507KB]

Prevention of money laundering procedures

Prosecution policy

Corporate Consultation Strategy

Cycling Strategy (PDF) [6MB]

Health and Wellbeing Strategy 2023-2028

Homelessness and Rough Sleeping Strategy 2020-2025 (PDF) [580KB]

Housing Strategy 2021-2026

Information Governance Strategy and Framework 2021-2023

Medium Term Financial Strategy 2023-2028 (PDF) [1MB]

Procurement Strategy 2022-2026

Treasury Management Strategy 2023-2024 (PDF) [901KB]

West Essex Tenancy Strategy




Additional information

Equality and Health Impact Assessments